
Eryn
I love using the Look fantastic app.... too much!!! The app notifies me of sales, current & upcoming, and allows me to see coupons & specials that you don't normally see on the website unless you specifically hunt for them. It's easy to use, shows prices in dollars- not UK or EU denominations-and the app automatically adds gifts with purchase to your cart without me having to remember or copy/paste discount codes. The only drawback is my checking account balance after shopping, lol!
74 people found this review helpful
THG (The Hut Group)
June 17, 2021
Thank you for the 5* review! Kindest, Tim.

Budi Pratomo
Nothing works. Trying to pay with my banking app, gets only redirected to play store to download an app I already have. Filled out address book only to get asked again for delivery address during checkout. Says that I got a free gift, then says that same gift can't be delivered to my home. Free gift is listed as an item in the basket, but removing it needs to be from a special section of gifts at the bottom. Overall a really frustrating experience.

Nema Mohammed
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Bad customer service, you can only reach them through Instagram messages, very slow to answer,no contact number. Send them an email through their application and ask me the same question as the Instagram team .. no cooperation between them, at the end send me one product without my approval as compensation. Also, I need to pay for delivery as an international shipment. The courier company they chose is also very bad, products reach me in a bad condition, and even when I talk to them no response.
THG (The Hut Group)
June 13, 2025
Hi,
We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at https://www.lookfantastic.com/c/help-centre/ so that we can reach out?